Return & Refund Policy

Thank you for shopping with us. We want you to be happy with your purchase. If you are not completely satisfied with your order, please contact us and we will assist you according to the terms below.

1. Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must be returned with its original packaging, tags, and accessories, where applicable.
• The product must not be damaged, washed, altered, or used.
• Proof of purchase/order details may be required.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

• Products that have been used, washed, damaged, or altered.
• Products returned without original packaging or tags, where applicable.
• Products that are specifically marked as non-returnable on the product page.
• Any other items that cannot be returned due to their nature or applicable law.

3. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photos/videos of the product and packaging, if requested

After reviewing the issue, we may offer a replacement, return, refund, or another appropriate resolution.

4. Return Process

To request a return, please contact us at:

Email: supportshophy.in@gmail.com.

Please include your order number and the reason for the return.

Do not send a product back without contacting us first. We will provide the return instructions, if your return request is approved.

5. Return Shipping

Unless the product is damaged, defective, incorrect, or otherwise covered by applicable law, the customer may be responsible for the return shipping cost.

For products that arrive damaged, defective, or incorrect, we will review the issue and provide an appropriate resolution.

6. Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method, where possible.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or other payment method.

7. Exchanges

If you would like to exchange an item, please contact us at supportshophy.in@gmail.com.

Exchanges are subject to product availability and the applicable return conditions.

8. Order Cancellation

If you wish to cancel your order, contact us as soon as possible at supportshophy.in@gmail.com.

Cancellation requests may not be possible once an order has been processed or shipped.

9. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated date.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact us:

Email: shophy.in@gmail.com