Shipping Policy

At Shophy.in, we aim to process and deliver your orders as quickly and safely as possible.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you may receive shipping or tracking information where available.

2. Delivery Time

Estimated delivery time within India is generally 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier service, weather conditions, holidays, and other circumstances beyond our control.

Remote or difficult-to-reach locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer free shipping on selected orders, products, locations, or promotional periods.

Any applicable shipping charges will be clearly communicated before payment.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

• Full name

• House/building number

• Street/locality

• City

• State

• PIN code

• Valid phone number

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

5. Tracking

Where tracking is available, tracking details may be provided after the order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the courier.

6. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, delays may occur due to circumstances outside our control.

If your order appears to be significantly delayed or lost, please contact us so that we can assist you and, where appropriate, coordinate with the delivery partner.

7. Damaged Packages

If your package appears damaged at the time of delivery, please take photographs or videos of the package and product and contact us as soon as possible.

For damaged, defective, or incorrect products, please refer to our Return & Refund Policy.

8. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply depending on the circumstances.

If an order is returned to us because of an incorrect address or failed delivery, please contact us at supportshophy.in@gmail.com for assistance.

9. International Shipping

At present, our shipping availability may be limited to selected locations.

If international shipping is offered, any applicable shipping charges, customs duties, taxes, or other import-related costs will be communicated where applicable.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

Shophy.in

Email: supportshophy.in@gmail.com